Professional Services - Customer Relationship Management

Xtech’s CRM practice focuses on e-Service and e-Support components. Our team is comprised of highly experienced IT professionals qualified in various specialty areas and open platforms. This gives us an edge in delivering end-to-end solutions addressing a variety of customer requirements and responding to customized needs using open and/or proprietary platforms.

We provide CRM solutions using leading technologies in CRM applications, viz. Clarify, Siebel, Aspect, Kana, and Motive, either combined or individually, these solutions will allow you to realize your CRM objectives.

Benefits
Xtech gains a full understanding of your business drivers, objectives, and requirements. We deliver an objective recommendation as to which software and tools will achieve your goals.

We leverage the knowledge and experience gained via EAI, ERP, data warehousing and Web solutions projects for our CRM solutions. This gives us a critical advantage when integrating the CRM solution with the rest of your environment seamlessly.

By partnering with leading e-CRM software vendors, we are able to deliver comprehensive CRM solutions and technologies. Their innovative solutions combined with our technical expertise and commitment means we deliver customized solutions with maximum return on investment.

Our Offering

• e-CRM Business Readiness
• Business/Technology Alignment
• Business Requirements and Vendor Selection
• Detailed Design
• Build, Construct & Configure
• Test & Pilot
• Full Roll-out
• Maintenance & Upgrade

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